PickMe — Privacy Policy
Last updated: 6 September 2026
PickMe (“we”, “us”, “the app”) provides an auto-rickshaw ride-booking service.
This Privacy Policy explains what information we collect, why we collect it, how we
use it, and the choices you have. By using PickMe you agree to this policy.
1. Information we collect
- Location data — With your permission, we collect precise
device location.
- Riders: to set your pickup point, find nearby autos, calculate
fares and routes, and show your driver’s live location during a trip.
- Drivers: to receive nearby ride requests, share your live
location with the rider during a trip, and navigate to pickup/drop.
Driver location is collected in the background / while the app is
not in the foreground only while you are set to “Online”, so we
can match you to nearby riders and keep the trip tracking accurate. It is
not collected when you are Offline.
- Phone number — used to create your account and to sign in
via a one-time password (OTP).
- Profile information — your name, and (for drivers) vehicle
details and uploaded documents (e.g. licence, registration) for verification.
- Camera / photos — drivers may capture or upload a profile
photo, vehicle photo, and verification documents.
- Ride & transaction data — pickup/drop, fare, ride
status, ratings, and loyalty (PickMe Coins) activity.
- Device & diagnostic data — app performance, crash
reports, and basic analytics to keep the app stable and improve it.
2. How we use your information
- To provide the core ride-booking service (matching riders and drivers,
fares, routing, and live trip tracking).
- To authenticate you and secure your account.
- To support safety features (trip sharing, emergency assistance).
- To operate the PickMe Coins loyalty program and process payout requests.
- To maintain, troubleshoot, and improve the app.
3. Location data — important disclosure
PickMe accesses precise location, including
background location for drivers who are Online. Background
location is used solely to keep an online driver discoverable to nearby riders
and to provide real-time trip tracking to the rider. You can turn location off
in your device settings or by going Offline; some features will not work
without location.
4. Sharing of information
We share the minimum necessary to provide the service:
- During a trip, a rider and the matched driver see each other’s relevant
details (name, live location, vehicle, and contact via in-app calling).
- With service providers that help us operate the app (e.g. cloud hosting,
messaging/OTP delivery, push notifications, crash/analytics), under
confidentiality obligations.
- When required by law, or to protect the safety, rights, or property of
users and the public.
We do not sell your personal data. We do not
use an advertising identifier.
5. Data retention
We keep personal data for as long as your account is active and as needed to
provide the service, comply with legal obligations, resolve disputes, and
enforce our agreements. You may request deletion of your account and data (see
Contact).
6. Security
We use industry-standard measures (encryption in transit, hashed OTPs, access
controls) to protect your information. No method of transmission or storage is
100% secure.
7. Your choices & rights
- Grant or revoke location, camera, and notification permissions in your
device settings at any time.
- Request access to, correction of, or deletion of your personal data by
contacting us.
8. Children
PickMe is not intended for children under 18. We do not knowingly collect data
from children.
9. Changes to this policy
We may update this policy from time to time. Material changes will be posted on
this page with a new “Last updated” date.
10. Contact us
For any privacy questions or data deletion requests, contact:
Email: g.mahendran2000@gmail.com
App: PickMe